Salary: up to £40,000 (up to £30,000 base + OTE)
Location: Remote first, in the Peterborough area. You must be willing to travel to the Peterborough office for team meetings
Employment Type: Full-time
Team: Telesales
Reports To: Telesales Team Leader

About Hometree

Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption.

We operate across three dynamic divisions:

Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades.

Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions.

Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home.

At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs.

Key Achievements

🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs

🏆 6 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and installations energy services (Geowarmth, The Little Green Energy Company, IMS and GreenGen).

🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK

🏆 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time

About the Role

Does turning hesitation into commitment light a fire in you? Are you at your best when you’re uncovering what’s holding a customer back…and finding the perfect way to move them forward? If so, stepping into our Outbound Telesales role in our Install Contact Centre could be your next big move. This is your chance to take the final step of the sales journey and make it count—through smart conversations, persuasive offers, and a deep understanding of what really matters to our customers.

We’re looking for a driven and persuasive Telesales agent to join our dynamic Install Contact Centre team. This role is pivotal in the final stage of our sales pipeline—re-engaging with prospective customers who have not converted following a visit from our field sales team.

As a Telesales agent, you’ll take proactive ownership of outbound calling activity. You’ll use structured offers and closing strategies to overcome objections, understand customer hesitations, and deliver tailored solutions that win trust and secure the sale.

Key Responsibilities

• Outbound Calling: Proactively call back customer leads that remain open or unconverted after a field sales visit.
• Offer Deployment: Use a dynamic toolkit of commercial and value-based offers to incentivise sign-up and overcome decision barriers.
• Needs Analysis: Identify underlying reasons for hesitation or drop-off by asking effective, open-ended questions and active listening.
• Objection Handling: Confidently handle and resolve objections to move customers from consideration to commitment.
• Sales Closure: Own and drive the final sales conversation—maximise conversion by clearly articulating benefits and value..
• CRM Management: Accurately record call outcomes, customer feedback, objections, and deal status in the CRM system.
• Cross-Team Collaboration: Work closely with the field sales and sales support teams to refine messaging and ensure continuity of the customer journey.

What we’re looking for

Essential:

• Proven Telesales & Outbound Sales Experience Demonstrated success in telesales, closing deals, or outbound sales roles—ideally within B2C or home services sectors.
• Strong Closing Ability A consistent track record of meeting or exceeding sales targets through persuasive and effective closing techniques.
• Skilled with Warm Leads Comfortable handling warm leads and adept at engaging customers at various touchpoints across their buying journey.
• Excellent Communication & Persuasion Exceptional verbal communication skills paired with a confident, persuasive approach to sales and objection handling.
• Resilient & Solution-Oriented Thrives under pressure with a tenacious problem-solving mindset and resilience in high-performance environments.
• CRM & Pipeline Management Proficiency Well-versed in using CRM platforms and confident in managing a structured and productive lead pipeline.

Desirable:

• Industry Experience Background in energy, home improvement, renewables, or insurance services is a strong advantage.
• Contact Centre Sales Culture Experience in performance-driven contact centre environments where KPIs and metrics are key to success.

Perks of the job

We have an ever expanding list of benefits that currently includes:

• 25 days holiday plus bank holidays and your birthday
• Free boiler & home emergency cover with Hometree plus 40% discount for friends & family
• Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps.
• £300 Home office allowance
• Support for your mental health and wellbeing via Oliva
• Menopause support from Stella, including friends & family access
• Cycle to work scheme
• Regular team socials including Summer and Winter parties.

FCA Code of Conduct

At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business.

As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry.

Equal Opportunity Employer

At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work.

We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between